What makes Myles Gray candles different?

Myles Gray candles bring together fine fragrance, crystal energy and meaningful ritual. Each candle is hand-poured in Australia, intentionally cleansed and finished with thoughtfully selected crystals.

We create more than beautiful fragrance. Every candle is designed to help you slow down, reconnect and bring a little intention—and everyday magic—into your space.

Are your candles made in Australia?

Yes. Myles Gray is a proudly family-owned Australian business, and our candles are hand-poured with care in Australia.

Are your crystals ethically sourced?

Ethical sourcing is deeply important to us. We work carefully to source our crystals from trusted suppliers who share our commitment to responsible practices.

Because crystals are natural, each one will have its own colour, shape, markings and character. These variations are part of what makes every Myles Gray candle unique.

Our Candles and Crystals

Why do you put crystals inside your candles?

Each crystal is selected to complement the intention and story behind its candle. Depending on the candle you choose, your crystal may be connected with qualities such as healing, protection, love, clarity or abundance.

We see crystals as beautiful tools for mindfulness and intention. They can support your personal rituals, but they are not intended to diagnose, treat or replace professional medical or mental health care.

What should I do with the crystals?

Once the wax has cooled and the crystal is safe to remove, gently lift it out with a spoon or suitable tool. Never use your fingers while the wax is hot.

Clean the crystal with a soft cloth and warm water, then keep it somewhere meaningful. You might carry it with you, place it beside your bed, add it to your meditation practice or display it in your home.

Can I remove the crystals before lighting my candle?

Yes. If you prefer, you can carefully remove any accessible crystals before lighting your candle.

If a crystal is embedded in the wax, wait until the wax has softened and the flame has been extinguished. Allow the candle to cool before removing it safely.

Will every crystal look the same?

No—and that is part of their beauty. Crystals are natural materials, so variations in colour, size, shape and markings are completely normal. No two pieces will be exactly alike.

What are your candles made from?

Our candles are carefully made using quality ingredients selected for a clean, beautiful fragrance experience.

We use a natural Australian based Soy Wax and Naturally derived fragrances, these are different from essential oils. If a product states essential oil, then a high quality essential oil is used.

Are your candles vegan and cruelty-free?

Yes, ofcourse.

Candle Care

How do I get the best burn from my candle?

For a beautiful, even burn:

• Trim the wick to approximately 5 mm before each use.
• On the first burn, allow the wax to melt evenly towards the edges of the vessel.
• Do not burn your candle for longer than four hours at a time.
• Keep the wax free from wick trimmings, matches and debris.
• Stop using the candle when approximately 10 mm of wax remains.
• Always follow the safety instructions on the candle label.

Why is my candle tunnelling?

Tunnelling usually happens when a candle is extinguished before the melted wax reaches close to the vessel’s edges—particularly during its first burn.

Allowing a full melt pool to form helps the candle burn more evenly throughout its life.

Why is there mushrooming on my wick?

A small carbon build-up can naturally form at the top of the wick. Extinguish the candle, allow it to cool and trim the wick to approximately 5 mm before relighting it.

Can I leave my candle burning unattended?

Never leave a burning candle unattended. Keep it away from children, pets, draughts, direct sunlight and anything that could catch fire. Always place it on a stable, heat-resistant surface.

Why does my candle look slightly different from the photos?

Every Myles Gray candle is hand-poured, and every crystal is naturally unique. Small variations in colour, finish, crystal placement and appearance are normal and make your candle one of a kind.

Choosing Your Candle

How do I choose the right candle for me?

Start with how you want your space—or yourself—to feel.

You might be drawn to a particular fragrance, crystal or intention. Trust what catches your attention. Sometimes the right candle is simply the one you keep coming back to.

If you need guidance, contact us and we’ll be happy to help you find your match.

Can I give a Myles Gray candle as a gift?

Absolutely. Our candles are made for meaningful moments and make thoughtful gifts for birthdays, new homes, celebrations, difficult seasons or simply to let someone know you are thinking of them.

Gift cards are also available if you would prefer to let them choose their own ritual.

Are your products a substitute for professional care?

No. Our products are created to support personal rituals, mindfulness and wellbeing, but they are not medical products and should not replace professional medical, psychological or therapeutic advice or treatment.

Orders and Shipping

Where do you ship?

We ship worldwide, we are based in Australia so you will have to pay any import taxes your country creates.

How long will my order take to be dispatched?

Orders are generally prepared within 2 business days. During launches, sales and holiday periods, processing may take a little longer.

Once your order has been dispatched, you’ll receive tracking information by email.

How much is shipping?

Shipping costs are calculated at checkout based on your location and order. We offer free shipping on Australian orders over $150, if applicable.

How can I track my order?

Once your order leaves us, you’ll receive a shipping confirmation email with your tracking details. Please allow a little time for the tracking link to become active.

What if I entered the wrong delivery address?

Contact us as soon as possible. If your order has not been dispatched, we will do our best to update the address.

Once an order has left us, we may not be able to redirect it, and additional delivery charges may apply.

What if my order arrives damaged?

We carefully pack every order, but if something arrives damaged, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the item, packaging and shipping label so we can help resolve the issue as quickly as possible.

What if my parcel is delayed or missing?

Check your tracking link first, as delivery networks can occasionally experience delays. If there has been no movement for an extended period, contact us with your order number and we will help you investigate.

Returns and Changes

Can I change or cancel my order?

Contact us as soon as possible after ordering. We will always try to help, but once your order has entered processing or been dispatched, changes and cancellations may not be possible.

Do you accept returns?

We want you to love your Myles Gray purchase. Returns are managed in accordance with our returns policy and your rights under Australian Consumer Law.

For change-of-mind returns, products must generally be unused, unlit and returned in their original condition and packaging within 48 hours. Some exclusions may apply.

Please read our full Returns Policy or contact us before sending anything back.

Can sale items be returned?

No, warehouse sale stock cannot be returned.

Gift Cards and Promotions

How do gift cards work?

Digital gift cards are delivered by email and can be used online by entering the gift card code at checkout.

Can I use more than one promotional code?

Only one promotional code may be used per order unless otherwise stated. Promotional codes cannot usually be combined with other offers or applied after an order has been placed.

Can I use a gift card during a sale?

Yes ofcourse

Wholesale and Support

Do you offer wholesale?

Yes. We love partnering with beautiful retailers that connect with the Myles Gray story.

Visit our Wholesale page or contact us at wholesale@mylesgray.com.au to learn more.

How can I contact Myles Gray?

We would love to help. Contact us through our online form or email helpme@mylesgray.com.au.

We aim to respond within 2 business days. Please allow additional time during launches, sales and holiday periods.