Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpme@mylesgray.com.au If your return is accepted, we’ll ask you to send your item back to us, we do not cover the cost of returning the item back to us. Once we receive it and can confirm the item has not been used we will refund the amount you paid for the item (not including shipping) less any fees charged via the payment provider you choose. Please ensure you choose a tracked postal service as we do not take responsibility for anything lost in transit to us. If it does not arrive in our warehouse, we unfortunately cannot process the return. We also do not cover the cost of postage for a return. 

You can always contact us for any return question at helpme@mylesgray.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, we will always do the right thing for you, so please don't feel stressed or anxious, if something is wrong, we will resolve the issue for you. We cannot accept damaged items for return after 24 hours of the goods being delivered. We will not accept returns for mystery boxes or sale items. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items (including mystery boxes) or gift cards. We cannot accept returns for items that have been used or are open. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We are happy to exchange any product (excluding sale items and mystery box products) for a different fragrance. Should you wish to organise an exchange, you (the customer) will be responsible for the shipping cost of the product to us, and we will then invoice you for the shipping of the new item to you. We will only exchange a product from the same order once, additional charges may apply such as restocking fees should you wish for multiple exchanges, however approval needs to be given from management. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will also be eligible to pay the shipping costs associated with the return of goods. Your refund will be processed less any associated fees from the payment provided charged to us.