Myles Gray

Do you offer click and collect?

No, unfortunately we are an online only store. If you would like to shop in person check out your closest stockist.

Can I change my payment method?

We will always do our best to help you, but once your order is placed, we cannot change your payment method.

Can I change my address?

Once your order is placed, we cannot change your address, please ensure you have filled in the correct details.

How long will my order take to arrive?

We treat every order as if it was our first, so priority packing is always maintained, your order will ship in 2-3 business days. During sales or busy seasons we can see delays of up to 5 business days for dispatch.

Do you ship world-wide?

Yes! We ship worldwide 

Do you ship to the UK?

Yes we do, orders may be subject to a VAT tax once picked up from your postal agency in the UK

Can I refund my order if I change my mind?

We do not offer refunds for change of mind; please ensure you choose your items correctly. We will always replace or refund damaged items.

What happens once my order is placed?

Our team will pack your order and send it out from our Melbourne Warehouse, once your order is packed, you will receive a tracking notification and you'll be able to watch the journey your products take.

What do I with the crystals once the candle is finished?

You can remove the crystals from the candle once there is .5cm of wax left. Simply add boiling water to the candle and mix, the crystals will dislodge from the wax. Place them on a towel and pat dry.

You can put the crystals in a bowl, in pot plants or anywhere in your home.

What makes your candles different?

All of our candles are created with purpose, each on has their own personality and own reason for being. They fragrances we have selected work with the meaning of the candle, for instance Vous Pouvez – The Candle of Confidence is all about embracing your inner confidence and trusting yourself. The fragrance is Japanese Honeysuckle, a strong and vibrant fruity floral.

They have crystals infused throughout and once the candle has burnt the first time the crystals drop beneath the surface only to be seen again once you relight the candle. This allows the crystal energy to remain inside the candle and used only for you when you light the candle. 

What are the candles made of?

We use soy wax, lead free wicks and natural fragrance. 

How long will the Room Sprays last? 

Our Room Sprays are 200ml and very strong in fragrance, you’ll only need a few sprays throughout your entire home. If you are using the room once per day, it will last between 6 and 9 months.

Do you offer wholesale accounts?

Yes, we do! We have stockists all over the world and are always looking to expand. We have a set of criteria each stockist needs to meet to be eligible and unfortunately just having an ABN isn’t going to guarantee a wholesale account. You can send your enquiry to wholesale@mylesgray.com.au or for a faster turnaround fill out our wholesale inquiry form with as much information as possible.

If my question hasn’t been answered here how do I contact you?

Simple email helpme@mylesgray.com.au and our team will get back to you within 72 hours.

While we love to grow our community, we are selective with who represents our brand. If you would like to apply to stock our products, please fill out the form in this link and our Wholesale Manager will get back to you within 48 hours. 

Become a Stockist Here

RETURNS POLICY

Here at Myles Gray we are committed to offering you the best possible shopping experience possible however if you're not completely satisfied with your purchase, we offer returns for store credit or exchanges only (no refunds) within 30 days of delivery. The item needs to be unused and good condition. The processing time for returns in 3-5 business days from receiving the product back in our warehouse. To start the return process please email helpme@mylesgray.com.au with your order number and state why you are returning your purchase and our team will be able to assist you further.Please note the customer is responsible for covering the cost of the shipping on all returned items. Please make sure to use a tracking postal service as we will not be held responsible if anything gets damaged or lost in transit.If you have purchased your product from one of our many stockists, you must contact the store you purchased from. 

DAMAGED PRODUCTS

If your product has arrived damaged please let us know within 30 days of purchase, we will resend it immediately at our expense. 

CHANGE OF MIND / EXCHANGE

If you change your mind on your purchase we will offer you a store credit.
The product must not be used, or damaged by you in any way and returned within 30 days of receiving your purchase.
The cost of shipping will not be refunded and the store credit will be processed once the product has reached our warehouse. We will also charge a $10 restocking fee and not refund any fees associated with the order. 

We do not offer refunds, or exchanges for sale items, or sale periods. 

SHIPPING

SALE PERIODS

During sale periods please allow 5-10 business days for your order to be dispatched from our warehouse and 72 hours for an email reply.

All our orders are shipped from our warehouse in Melbourne, Victoria via Couriers Please & Australia Post. Please see the below links for expected delivery times.DOMESTIC SHIPPING TIMES (WITHIN AUSTRALIA)https://auspost.com.au/service-updates/domestic-delivery-times

INTERNATIONAL SHIPPING TIMEShttps://auspost.com.au/service-updates/international-delivery-times

FREE SHIPPING

We offer free shipping on all orders over $150 (Australia only) however free shipping over $150 does not include applied gift cards/discount codes, to be eligible for free shipping you need to spend $150 minimum without a discount code or gift card.  If you have concerns please let us know via our email helpme@mylesgray.com.au

DISPATCH

We have a 1-3 business day turnaround to ensure we can effectively pack your orders with the attention and care that they deserve. We appreciate your patience and understanding.